Hand-Crafted Jewelry Using Natural Gemstones - Customized By You

Frequently Asked Questions

At Blossomjewels Customer Satisfaction is our Top Priority. We list below a wide range of questions we have been asked previously, where possible we provide a link to the definitive answer on our site, where more appropriate we provide direct details below.

However in the first instance don’t hesitate to ask your questions via Live Chat with a Jewelry Consultant (see the bottom right of your screen).

Finally, if you can’t find what you are looking for in the question and answers below please email us

GENERAL AND MOST FREQUENTLY ASKED
  • Who is ‘Blossomjewels’? Why are you different?
  • What does ‘natural’ mean?
  • What do you mean ‘customizable’, and/or ‘styled’ by you’?
  • I like the model but I’d like a different color of stone, how can you do this for me?
  • What Warranty is there?
  • I do not live in the US, why do you ask for “Indicate your US ring size”?
  • What if the ring doesn’t fit?
  • I saw a Blossomjewels item on another site and it was cheaper? Why was that?
SHIPPING AND RETURNS
  • How much does shipping cost?
  • How can I find where my order is once I have placed the order?
  • I have an occasion coming up in less than three weeks, can I get my jewelry faster?
  • Do you ship to PO Boxes?
  • Is my package insured? Do I have to be home to receive my package?
  • How do I return my purchase?
  • I would like to return a gift that was sent to me. How do I do that?
  • How long does it take to get a refund?
OUR JEWELRY
  • Can I order a design with a different size or shape/cut of gemstone?
  • How do I get a chain for the pendant I want to buy?
  • Can I order a ring in a size that isn't offered on the site?
  • Can I order a piece in 18k Gold or Platinum?
  • What are the other metals in your alloys?
  • Does your silver tarnish?
  • What if I don't know the ring size?
  • Are your materials ethically sourced and environmentally friendly?
  • Can I have my jewelry engraved?
GEMSTONES
  • What quality are your gemstones?
  • Can I order a different gemstone than the ones listed in the Blossomjewels store?
  • Are your gems enhanced?
  • Where are your gems from?
  • Are your gems ethically sourced?
  • Can I order a design set with synthetic gemstones?
AFTER SALES SERVICE
  • What happens if the ring I bought doesn't fit?
  • What if there is a problem with my purchase?
  • Can I take a ring to my local jeweller to have it resized?
PAYMENT DETAILS
  • What forms of payment do you accept?
  • Is it safe to use my credit card on your site?
  • Do you accept international credit cards?
  • What is 2checkout?
  • How do I use 2checkout?
  • What is PayPal?
  • How do I use PayPal?
  • When is my credit card charged?

Quality Commitment

Our Top Priority

101 Day Money Back Guarantee

We want you to be absolutely thrilled beyond words with your order. We take great pride in our work. We’ll move heaven and earth to make sure you get exactly what you want – or your money back!
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